Place your order here, we'll handle the rest!

Nope. Just leave your bag at your chosen spot (doorstep, concierge, package room). When you’re set up in SMRT, you can designate your preferred drop-off spot in your profile.

After your first order, we supply a reusable bag. You just place your items in your own bag (or any disposable bag) with your name, and once returned, you’ll have a proper bag for next time.

Leave it somewhere sheltered and visible. In condo buildings, package rooms or concierge desks often work well — specify that in your SMRT profile so the driver knows where to look.

SMRT sends you a reminder before pickup. If we arrive and don’t see your bag, you’ll see a “missed pickup” option in the app or portal so you can reschedule for the next available route.

Yes — contact us to see if your request can be added to today’s route. The earlier you reach out, the better the chance we can accommodate it.

Yes — you’ll get texts, app push messages, or portal notifications: pickup reminders, cleaning status, and delivery ETAs.

Yes — we don’t use traditional perchloroethylene (“perc”). Instead, we use non-perc solvent methods and professional wet cleaning tailored per fabric. It’s effective and safer for people and the planet.